We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information of users who contact us for consumer complaint guidance and consultation services.

1. Information We Collect

When users contact us for consultation, we may collect the following information:

• Name

• Phone number

• Email address (if provided)

• Details related to consumer complaints

• Communication records (calls, messages, emails)

We only collect information necessary to provide guidance and consultation services.

2. How We Use the Information

The collected information is used for:

• Providing consultation and guidance services

• Understanding the customer’s complaint and issue

• Communicating regarding complaint filing process

• Service improvement and customer support

We do not use customer information for any unrelated marketing purpose without consent.

3. Data Protection & Security

We take reasonable steps to protect personal information from:

• Unauthorized access

• Misuse

• Loss or disclosure

Customer data is kept confidential and access is limited.

4. Sharing of Information

We do not sell, rent, or share personal information with third parties except:

• When required by law

• When the customer provides consent

5. Nature of Service

We provide private consultation and guidance services to help consumers understand how to file complaints on official consumer platforms.

We are not affiliated with any government authority, consumer court, or official agency.

6. Payment Information

If consultation fees are charged, payment details are used only for service transactions and record purposes.

7. User Consent

By contacting us and using our services, users agree to this privacy policy and the collection and use of their information as described.

8. Updates to This Policy

We may update this privacy policy from time to time. Updated versions will be posted on this page.